Major Accountabilities:

• Administrate and update the CRM platform, participating in the implementation of new functionalities.
• Propose and implement data cleaning activities, ensuring the integrity of the database. Working close with Data Architecture team.
• Generate and analyze CRM information reports and present data & insights to FLMs and brand teams.
• Implement and follow up tracking KPIs that facilitate data-driven decision-making.
• Resolve requests related to the use and management of the CRM. Manage field force request or platform issues, ensuring timely resolutions.
• Administrate the logistics of free of charge products delivery process. Ensuring excellence in customer experience.
• Collaborate with different areas to ensure the correct implementation and use of the CRM and participate in strategic projects in the Business Excellence & Execution area.

·       Reporting technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Technical Skills and specifications:

• Completed or ongoing (advanced) university studies, preferably in engineering, economic sciences or related fields (mandatory).
• Knowledge of CRM platforms (Salesforce desirable)
• Knowledge of Microsoft Automate, MS Lists, Copilot and RPA tools (e.g., SharePoint, Power Automate) is desirable
• High proficiency in MS Office, Excel and PowerPoint (mandatory)
• Intermediate/Advanced oral and written English (mandatory).
• Data visualization tools (Desirable Power BI)

Other desired Competencies:

• Proactive person, resolute with critical thinking.
• Deadline-oriented with prioritization abilities.
• Effective team player with strong collaboration skills and the ability to work with different roles within the organization.
• Analytical profile with attention to detail and independent working skills.
• Ability to handle multiple tasks simultaneously