Major Accountabilities:

Service Delivery Ownership

• Accountable to manage and track key market level budgets and costs on a periodic basis. Responsible to monitor, track, report and drive adherence to agreed services level standards and KPIs.
• Serves as a single point of connect for internal and external stakeholders for the focus market(s). Drives strong partnership based on evolved stakeholder engagement practices in driving delivery excellence
• Proactively manages stakeholder relationships across value streams within the PS&S vertical and across other functions like TA, IT and PP as applicable.  Drives process optimization and best as per roadmap.

Process Champion

• Implement and monitor processes for their adherence and relevance and drives optimal utilization of technologies and operating systems. Constantly drives Process Improvements to enhance “Associate Experience” by collaborating with the GPL and CI Champions

P&O Data Quality                                                          

• Accountable for demonstrating data standards and ensuring timely corrections as applicable to ensure the upkeep of Associates and Organizational data as per accepted standards to emerge as a “Single Source of Truth” for all P&O data requirements

Compliance Leadership

• Ensures all H2R members observe and practice Data Privacy Requirements as a custodian team. Drives a strong compliance mindset that ensures all internal controls as per NFCM requirements and external audit requirements are delivered on a timely basis, risks are identified and mitigated on a timely manner to protect Novartis from any liabilities.

Talent Engagement and People Leadership

• Focused on identification, selection, grooming and retention of world class future ready talents across countries and cultures. Leads, supports, and coaches the team in the delivery of the current scope and also future ready to support deployment and acceptance of any new application or technology, and prepare for any new processes.

Change Advocacy

• Be the Change Champion to drive standardization, improvements and effectiveness of services provided, based on metrics and feedback received, to ensure the incremental value add. Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members.

Key performance indicators:

• Strong market knowledge and ability to handle cross border teams across CN, JP and Asean countries.
• Strong language skills (Mandarin/Japanese) is an added advantage.
• Hands on experience and expertise in managing HR Operations activities for the given countries, along with managing a cross-border teams.
• Experience operating in Workday environment will be preferred.
• Superior communications skills (verbal and written); especially in a multi-cultural team & multi country customers environment.
• Strong leadership skills in a matrix environment.
• Ability to independently drive operations & raise the bar on current ways of working, self-driven, ability to work without supervision.
• Strong collaborative partnership skills to ensure the effective execution of end-to-end lifecycle processing across the stakeholders.
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
• Strong planning, organization, delegation, problem solving, and decision-making abilities.
• Skilled in effective leadership, people management, and forecasting future.

Minimum Requirements:
Work Experience:

• Bachelors Degree in Human Resources or any related field
• At least 12 years of related working experience with 5 years of people management experience.
• Strong market knowledge and ability to handle cross border teams across China, Japan and Malaysia
• Strong language skills in Mandarin or Japanese) are highly preferable.
• Hands on experience and expertise in managing HR Operations activities for the given countries, along with managing a cross-border teams.
• Experience operating in WD environment will be preferred.
• Superior communications skills (verbal and written); especially in a multi-cultural team & multi country customers environment.
• Strong leadership skills in a matrix environment.
• Ability to independently drive operations & raise the bar on current ways of working, self-driven, ability to work without supervision.
• Strong collaborative partnership skills to ensure the effective execution of end-to-end lifecycle processing across the stakeholders.
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
• Strong planning, organization, delegation, problem solving, and decision-making abilities.
• Skilled in effective leadership, people management, and forecasting future.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?https://www.novartis.com/about/strategy/people-and-culture

Benefits and rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network