In addition to accountabilities listed above in Job Purpose:

• CSOC Engineering Lead
  • Lead and manage a geographically distributed team of Skilled Engineers, providing guidance and support while leveraging their diverse skillsets and personalities.
  • Evaluate and review performance metrics and KPIs to ensure the Onboarding team is meeting targets and delivering efficient and effective results.
  • Take accountability for the team's performance in various areas, including but not limited to data onboarding to:
    • SIEM platforms such as Sentinel and Splunk
    • Supporting audit requests and reports
    • Engaging with product teams to address technical challenges
    • Managing stakeholders' commitments
  • Act as the primary point of contact for first-level escalations, addressing any issues or concerns that arise and ensuring timely resolution.
  • Develop and maintain comprehensive documentation to facilitate knowledge sharing and ensure quality outcomes are consistently achieved.
  • Drive a culture of continuous improvement and innovation within the team, identifying opportunities to optimize processes and enhance efficiency.
  • Serve as a subject matter expert in onboarding processes and play an active role in guiding the team and providing expertise whenever needed.

• CSOC Engineer
  • Evaluate and onboard new data sources, performing data analysis for identifying anomalies and trends, and developing dashboards and visualizations for data reporting.
  • Design and create security detection rules, alerts, and Use Cases utilizing platforms such as SIEM, DLP, EDR, and WAF.
  • Develop robust detection mechanisms to identify and respond to potential security threats across various security technologies.
  • Collaborate with cross-functional teams to understand risks and develop effective detection strategies that align with organizational security goals.
  • Regularly review and enhance existing detection rules and Use Cases to ensure their effectiveness and alignment with emerging threats and vulnerabilities.
  • Troubleshoot and provide support for onboarding issues with platforms like Sentinel, Splunk, and Cribl.
  • Validate and ensure proper configuration and implementation of new logics with security system and application owners.
  • Perform data normalization, establish datasets, and develop data models.
  • Manage backlog of customer requests for onboarding new data sources.
  • Detect and resolve issues in various data sources, implementing health monitoring for data sources and feeds.
  • Identify opportunities for automation in data onboarding and proactively detect parsing/missing-data issues.

• Maintaining and Improving Data Onboarding team performance according set KPIs.
• Evaluate and review Team performance.
• Identify technology and process gaps that affect CSOC services; propose solutions and make recommendations for continuous improvement.

As the role is part of a global organization, willingness for required traveling and flexible work hours is important.

Provide 24x7 on-call support on a rotational basis, including weekends, to ensure system stability and incident response readiness. 

EDUCATION

• Essential:
  • University working and thinking level, degree in business/technical/scientific area or comparable education/experience.
• Desirable:
  • Professional information security certification, such as CISSP, CISM or ISO 27001 auditor / practitioner.
  • Professional (information system) risk or audit certification such as CIA, CISA or CRISC.
  • Advanced training/certification on Security tools like Splunk, Sentinel, XDR, DLP
  • SANS certifications (for security analyst/SIEM)

EXPERIENCE

• 8+ Years work experience.
• Strong managing skills.
• Good general security knowledge.
• Strong knowledge of security tools (DLP, XDR, SIEM, Firewalls).
• Experienced IT administration with broad and in-depth technical, analytical and conceptual skills.
• Experience in scripting and Automation for Security tools.
• Experience in Security Engineering tasks such as SIEM alert creation, SOAR playbook development
• Experience in reporting to and communicating with senior level management (with and without IT background, with and without in-depth risk management background) on incident response topics.
• Strong written and verbal communication and presentation abilities, with the capacity to effectively convey information risk-related and incident response concepts to both technical and non-technical stakeholders.
• Exceptional interpersonal and collaborative skills, fostering effective communication and cooperation with diverse individuals and teams.
• Exceptional understanding and knowledge of general IT infrastructure technology and systems.
• Proven experience to initiate and manage projects that will affect CSOC services and technologies.

PRODUCT/MARKET/CUSTOMER KNOWLEDGE

• Good understanding of pharmaceutical industry. Good understanding and knowledge of business processes in a global pharmaceutical industry.

SKILLS/JOB RELATED KNOWLEDGE

• Firsthand experience of Security tools like Splunk, Sentinel, XDR, DLP.
• Direct experience managing Data ingestion pipeline through Cribl.
• Understanding of security systems (such as AV, IPS, Proxy, FW).
• Security use-case design and development
• Understanding of SOAR
• Development experience in python (SDKs)
• An understanding of error messages and logs displayed by various software.
• Understanding of network protocols and topologies.
• Strong technical troubleshooting and analytical skills.
• A knowledge of the MITRE ATT&CK framework is beneficial.
• Ability to prioritise workload.
• Team management
• Excellent written and spoken English.
• Calm and logical approach.

NETWORKS

• High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity.
• Ability to manage competing priorities, and seeking consensus when stakeholders have different or even contradicting opinions.

OTHER

• Fluency (written and spoken) in English

Leadership

Establishes clear direction and sets stretch objectives. Aligns and energizes Associates behind common objectives. Champions the Novartis Values and Behaviors. Rewards/encourages the right behaviors and corrects others.

• Establishes clear directives and objectives.  
• Communicates positive expectations for others on the team.  
• Integrates and applies learning to achieve business goals.   

Customer/Quality Focus

Assigns highest priority to customer satisfaction. Listens to customer and creates solutions for unmet customer needs. Established effective relationships with customers and gains their trust and respect.

• Defines quality standards to ensure customer satisfaction.  
• Creates and supports world-class quality standards to ensure customer satisfaction.

Fast, Action-Oriented

Is action-oriented and full of energy to face challenging situations. Is decisive, seizes opportunities and ensures fast implementation. Strives for simplicity and clarity. Avoids 'bureaucracy'.

• Alerts others to potential risks and opportunities.
• Keeps organizational processes simple and efficient.  
• Takes acceptable/calculated risks by adopting new or unknown directions.  

Results Driven

Can be relied upon to succeed targets successfully. Does better than the competition.  Pushes self and others for results.

• Anticipates potential barriers to achievement of shared goals.  
• Pushes self and others to see new ways of achieving results (e.g., better business model).  
• Uses feasibility and ROI analyses to ensure results.  
• Keeps pace with new developments in the industry.  

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: 
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation 
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: 
https://talentnetwork.novartis.com/network