Location – Hyderabad #LI Hybrid

About the Role:

The Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation.

Key Responsibilities:

• Monitoring of critical reports and completion of any required corrective actions in a timely manner
• Managing User Access support requests for select, critical systems for US customers
• Timely, efficient execution of ad hoc bulk content withdrawal & reassignment for US customers
• Provide assistance to US customers on scoped business process questions triaged from the US Help Desk
• Assisting with ad hoc support requests for internal Power BI platforms
• Managing monthly updates to Master Teams List, and communication of changes to support team for implementation
• Daily compilation and distribution of Brand Hot Sheets prior to start of US Business
• Executing end user test scripts for critical optimizations to MAP-related systems, with a focus on user experience across multiple roles
• Completing quarterly updates to process documentation (internal & external)
• Supporting the MAP Operations Services Team Lead with any ad hoc requests

Essential Requirements:

• Bachelors Degree from an accredited University
• 2-3 years of work experience in the relevant industry
• Good knowledge of the US Materials Approval Process and its role in maintaining compliance and auditability
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Pro-active in handling complex situations & problems
• Strong Project Management skills, including the ability to work under tight deadlines and manage multiple projects simultaneously.
• Quick-learner with proficiency in marketing automation tools and analytics platforms.
• Understanding the complexity of integrated working in a matrix and geographically dispersed environment.
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.